📧 Need Immediate Help?

Email us at info@fitbyjonetics.com

We typically respond within 24-48 hours

Support hours: Monday–Friday, 9am–5pm MT

Quick Links

Contact Methods

Frequently Asked Questions

How do I create an account?
Download the Fit By Jonetics app from the App Store or Google Play Store. Open the app and follow the on-screen instructions to create your account using your email address.
How do I track my workouts?
Open the app and navigate to the Workouts section. You can browse our library of 831+ exercises across 5 categories (Glutes, Strength, HIIT, Functional Training, and Cardio) and log your workouts. The app can also automatically detect and track your activities using motion sensors.
How do I log my nutrition?
Go to the Nutrition section in the app. You can search for foods, scan barcodes, or use the AI-powered camera feature to take a photo of your food for automatic recognition and nutrition logging.
How do I manage my subscription?
iOS: Go to Settings → Apple ID → Subscriptions → Fit By Jonetics
Android: Open Google Play Store → Account → Subscriptions → Fit By Jonetics
You can cancel, modify, or view your subscription details from these settings.
I can’t log in or access my account. What should I do?
Try these steps:
  • Double-check your email address and password
  • Use the “Forgot Password” option to reset your password
  • Check your spam/junk folder for reset emails
  • If you still can’t access your account, contact us at info@fitbyjonetics.com with your account email
How do I sync my data across devices?
Your data automatically syncs across all your devices when you're signed in with the same account. Make sure you're connected to the internet for automatic synchronization.
How do I delete my account?
You can delete your account directly from the app (Settings → Help → Request Account Deletion) or visit our Account Deletion page to submit a deletion request.
Is my data secure?
Yes, we take data security seriously. All data is encrypted in transit and at rest. We use Firebase for secure data storage and follow industry-standard security practices. Read our Privacy Policy for more details.
The app is not working correctly. What should I do?
Try these troubleshooting steps:
  • Close and restart the app
  • Check for app updates in the App Store or Google Play Store
  • Restart your device
  • Check your internet connection
  • If the issue persists, contact us at info@fitbyjonetics.com with details about the problem
How do I enable HealthKit/Google Fit integration?
When you first use features that require health data, the app will request permission. You can also enable it later in your device's Settings → Privacy → Health (iOS) or Settings → Apps → Fit By Jonetics → Permissions (Android).
Can I use the app without a subscription?
Yes, Fit By Jonetics offers a free version with basic features. Premium subscriptions unlock additional features like advanced analytics, personalized workout recommendations, and more.

Troubleshooting

App Crashes or Freezes

  • Force close the app and reopen it
  • Update to the latest version from the App Store or Google Play Store
  • Restart your device
  • Clear the app cache (Android: Settings → Apps → Fit By Jonetics → Storage → Clear Cache)
  • If problems persist, uninstall and reinstall the app (your data will be preserved if you're signed in)

Data Not Syncing

  • Check your internet connection
  • Make sure you're signed in with the same account on all devices
  • Force close and reopen the app
  • Pull down to refresh the app

Workout Not Tracking

  • Check that motion & fitness permissions are enabled in device settings
  • Make sure location services are enabled (for distance tracking)
  • Try manually starting a workout session in the app
  • Check that your device's motion sensors are working properly

Nutrition Data Not Loading

  • Check your internet connection
  • Try searching for the food item instead of using camera recognition
  • Clear the app cache and try again

Account & Subscription Help

Subscription Management

To manage your subscription:

  • iOS: Settings → Apple ID → Subscriptions → Fit By Jonetics
  • Android: Google Play Store → Account → Subscriptions → Fit By Jonetics

Payment Issues

If you're experiencing payment issues:

  • Check your payment method in your device's app store settings
  • Verify your payment method is valid and has sufficient funds
  • Contact Apple Support (iOS) or Google Play Support (Android) for billing issues
  • For subscription-related questions, email us at info@fitbyjonetics.com

Account Deletion

To delete your account and all associated data, visit our Account Deletion page or use the option in the app (Settings → Help → Request Account Deletion).

Privacy & Data

Your privacy is important to us. For detailed information about how we collect, use, and protect your data, please read our Privacy Policy.

Data Export

You can request a copy of all your data by contacting us at info@fitbyjonetics.com.

Data Deletion

You can delete specific data within the app or request complete account deletion through our Account Deletion page.

Still Need Help?

If you couldn't find the answer you're looking for, please don't hesitate to contact us:

When contacting us, please include:

  • Your device type (iOS/Android) and version
  • App version number
  • Description of the issue
  • Screenshots if applicable